FAQs

  • Yes, we ship worldwide! You can find info on our shipping rates and policies here.

  • We specialize in wire muzzles at Big Snoof, which are made of welded steel. They are extremely durable and stong, and if fitted correctly and securely, are widely considered just about as bite proof as muzzles can get!

    However, we agree with many other muzzle makers that the term “bite-proof” is not an ideal way to describe muzzles in general, due to the legal complexities it brings and the fact that it’s impossible to truly scientifically test “bite-proofness”. Still, since we’ve been in business, we’ve not heard a single report of our muzzles failing to prevent a bite in any situation, and in our personal experience with multiple dogs, we have seen them prevent multiple bites.

    At the end of the day, it is your responsibility as the caretaker of a muzzled dog to try to keep them out of situations where they would go over threshold far enough to bite. Similarly, it is your responsibility to ensure that the muzzle is securely fit on your dog as much as possible, and to not use a muzzle if it shows signs of damage to the straps keeping it in place. Please reach out to us immediately for assistance if you encounter issues with damage to your muzzle straps; we can help you with purchasing a replacement strap set.

    Lastly, in addition to being considered “bite proof”, our muzzles are also lightweight, very well ventilated, and perfect for your pup to fully pant, eat, and drink from!

  • For muzzles, please refer to the listing you are interested in purchasing for info on wait times. Custom and Standard muzzles have different timelines, and occasionally we run out of certain Standard sizes, which means they are delayed longer. We do our best to keep the timelines updated in the description of the item, so please check there for info. For other gear, it will either ship out with your muzzle, or if you've ordered other gear without a muzzle, it can be expected to ship within 2-3 weeks.

  • Don’t worry, this is simple! All you will need is a flathead screwdriver, or, in a pinch, a spoon should work! Put the pad of your finger on the flat side of the screw to hold it steady. Then, unscrew the bolt from the notched side, and pop it out of the strap. Adjust the straps as needed, then replace the screw when you’ve got it adjusted correctly to keep your pup safe and secure!

    Important: Although we use the highest quality screws, they can occasionally loosen with regular wear, so it is important to check them regularly to ensure they’re tightened. You could add a drop of Loctite Threadlocker to the inside of the bolt to set it permanently in place, but keep in mind that if you do, it won’t be adjustable any longer! We do not lock our screws on muzzles to enable you to adjust them as needed, but our other gear with screws will be glued shut.

    Please refer to our Muzzle Fitting Info page for more information.

  • While our wire muzzles are not generally considered scavenger-proof, they can prevent scavenging for many not-so-determined scavengers as they come. For more determined scavengers, we offer removable Vinyl Scavenger Guards which snap on and off the front and bottom of the muzzle as a $20 add-on.

  • We accept brachycephalic muzzle orders on a case by case basis, based on the shape and size of your dog. Please refer to our listing for Custom Brachycephalic muzzles for more info on how we can help.

  • You can find our comprehensive measurement guide here!

  • For info on how your muzzle should fit, you can refer to our Muzzle Fitting Info page. Please reach out to us for assistance if you are unsure or unsatisfied with the fit, and please be prepared to provide pictures of the fit of your gear. Oftentimes, you will simply need some basic adjustment of the straps or cheek bars which we’re happy to guide you through, but in situations where the muzzle needs professional adjustment or re-sizing, we will assist you according to the policy detailed in our Returns and Exchanges page.

  • At this time, we generally do not accept custom designs for collars or leashes other than the options listed on our site listings. If you have special requests or questions, you’re welcome to reach out, but we cannot guarantee that we can accommodate for them.

  • Our muzzles are made of Welded Steel Wire, coated in either a black polymer rubber coating or powder coating, which is a type of resin. Muzzle straps, collars and leashes are made of BioThane Webbing; a waterproof, stinkproof, highly durable, strong and longlasting leather alternative that is latex-free and easily cleaned. The Chicago Screws we use to hold our gear together are Solid Brass; silver-colored screws are nickel-plated brass. We also use other Stainless Steel or Solid Brass hardware for the strongest, most durable gear.

  • Yes! We offer Klarna at checkout for clients to pay in payments. Alternatively, if Klarna does not work for you, we do have a payment plan available upon request, for a $10 fee. This option is not available for expedited orders. Please Contact Us to inquire about this option. Our Payment Plan splits your order total (including shipping) into two emailed invoice payments. Half is due upon receipt of the invoice, and the other half is due when your order is ready to ship, approximately 3 weeks later. All invoices must be paid in full prior to shipment of the finished muzzle. In the event that we do not receive the second half of your payment within 60 days after the initial payment, your order and deposit will be forfeited. Please make sure to communicate with us immediately if there is any issue with payment.

  • We currently accept credit/debit card payments and Paypal payments.

  • While we don’t currently have muzzle training resources of our own, you can find a fabulous list of muzzle training videos and help we’ve compiled here. Our own videos and resources are coming soon!

  • At this time, we do not offer wholesale pricing, but we are in the process of putting together Dog Professional Packs, and you're welcome to Contact Us for more info on these if interested.

  • Yes we do! They will be listed for sale here soon, but in the meantime please Email Us for info. You can also add our free biothane samples and business card kit to your order here.

  • Please reach out to us ASAP to discuss changes to your order. We can add items to your order as long as it has not yet been shipped, and we will accept changes to items you’ve purchased if your order is not yet in progress, but if you want adjustments made to gear you’ve ordered, there will be a $10+ fee to change items if they’re already complete.

  • Yes! Water will flow in through the holes in the wire, and they can drink as they would normally. You may find that you need a larger water bowl for them to drink from, and they may need some help learning how to dip the bottom of the muzzle into the bowl to drink from it, but it’s certianly possible!

  • We never recommend that caretakers of muzzled dogs leave them unsupervised. It can be dangerous to leave a muzzled dog unattended. It’s possible that they could catch it on something and be injured by it, or if they managed to get it off, they could chew on it and damage it. We’d always recommend crating, baby gates, or simply putting dogs in different rooms if they can’t be trusted home alone together.

  • In necessary situations, and with supervision, your dog is safe to wear their Big Snoof muzzle the majority of the day without issue, since they are designed to allow your dog to fully pant and drink water. Please note that they should never be left unsupervised while muzzled!

  • We don't recommend sizing muzzles for "full yawn space", especially if you are ordering a standard size. With custom sizes, we can custom weld them to add a bit of height without compromising the other measurements, though we still size them for full pant room, not full yawn space. We have found that muzzles sized for a full yawn can be less secure and too large, and therefore bulky and uncomfortable for the dog. We have also found that dogs really don't need to be able to absolutely unhinge their jaws for a full yawn; just as you and I are able to yawn with our mouths not fully opened as wide as possible, and from both our experience and customer feedback have found it doesn't seem to bother them or cause any issues, as long as they have that pant space they need.

  • Rubber coating only comes in black, and is what all Standard Muzzlescome with. It's a bit thicker and heavier than powder coating. Powder Coating, which we use for Custom Muzzles, comes in a huge variety of colors (we can even do multiple colors together) and is a thinner, more light weight coating than rubber coating. The rubber coating is done by our muzzle basket manufacturer, but we do the powder coating ourselves in our workshop. This means that if dogs don't fit into our standard size range, we're able to custom weld muzzles that are powder coated/custom sized to get the right size or shape for custom orders, and we can recoat them if the powder coating needs to be redone in future. We can not recoat Rubber Coating. Neither coating will chip off like paint would, but both coatings can be scratched off, especially if you have a pup who drags their nose across concrete!

    Lastly, rubber coated muzzles are commonly thought to be better in very extreme temperatures, since they have a more temperature stable coating, but we feel it is important to note that we do not have actual statistics at this time to compare this.

    Generally speaking, both coatings are very durable and longlasting, and you'd be "in good hands" with either one-- which one you go with likely will have more to do with your price point, dog's measurements, and perhaps your aesthetic design preferences than anything else.